Shipping & Returns

B2B Shipping Policy

Shipping options depend on product size, carton count, gross weight, quantity, cargo type, destination, delivery term, and whether the order is sample, wholesale, or OEM.

Route review before export

Use Raft Inflatable route review when you need DDP, consolidation notes, or project-cargo handling.

Inflatable boats and marine products can become oversized or customs-sensitive once packed. For multi-supplier orders, DDP delivery, or project shipments, compare the route with Raft Inflatable before final payment or supplier release.

Sample Shipping

Samples may ship by courier, air, or small-batch freight after actual packed dimensions and accessory list are confirmed.

Bulk Shipping

Bulk orders may require LCL, FCL, truck, warehouse consolidation, pallet planning, or project-cargo review before a landed estimate is meaningful.

Oversized Cargo / Motor / Battery

RIBs, rescue boats, SUP cartons, motors, batteries and electronics may need route screening, labels, documents or a different freight method.

Damage, Missing Accessories and OEM Returns

Buyers should keep carton photos, opening videos, accessory counts and claim timing. OEM or custom products may have limited return options after artwork, color, logo, manual or packaging approval.

Responsibility Boundary

EXW, FOB, CIF and DDP assign different responsibility for pickup, export, main freight, import, duties, last-mile delivery and claims. Confirm the delivery term in writing before approving production or shipment.

TermBuyer should confirmRaft / supplier role
EXWPickup address, export handler, China warehouse, international freight and import plan.Supplier gives pickup cargo data; buyer or agent controls export and route.
FOBChina port, cutoff timing, export documents, carton data and freight booking.Supplier/export side hands cargo to the agreed China port route.
CIFDestination port, main freight coverage, insurance scope, import fees and local pickup.Main freight can be quoted, but import and last mile remain buyer-side unless agreed.
DDPDoor address, product category, duties, remote-area risk, oversized cargo and delivery restrictions.Route feasibility can be reviewed only after packed dimensions and cargo data are known.
Before bookingConfirm carton count, gross weight, packed dimensions, product type and accessory list.
Before exportCollect carton photos, packing list, invoice, route term and warehouse or supplier release proof.
After deliveryKeep carton condition photos, opening video and missing-accessory evidence for any claim.